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  1. Jira Service Management Data Center
  2. JSDSERVER-2263

Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

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Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description.

      The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID.

      Suggested Solution

      Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers.

      Workaround

      none

      Attachments

        Issue Links

          has a derivative of

          Suggestion - JSDSERVER-1620 Option to disable initial service desk ticket confirmation notification

          • Gathering Interest
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3188 Issue Summary missing from the Subject Email Notification

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JSDCLOUD-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

          • Closed

          Suggestion - JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications

          • Closed

          Suggestion - JSDSERVER-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed
          mentioned in

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            People

              Unassigned Unassigned
              scranford Shawn C
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              Dates

                Created:
                Updated:
                Resolved:

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