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  1. Jira Service Management Data Center
  2. JSDSERVER-2263

Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers


    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description.

      The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID.

      Suggested Solution

      Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers.



            Unassigned Unassigned
            scranford Shawn C
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