Uploaded image for project: 'Jira Service Desk Cloud'
  1. Jira Service Desk Cloud
  2. JSDCLOUD-2263

Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

    XMLWordPrintable

    Details

    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description.

      The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID.

      Suggested Solution

      Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers.

      Workaround

      none

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned
              Reporter:
              scranford Shawn C
              Votes:
              5 Vote for this issue
              Watchers:
              12 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: