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  1. Jira Service Management Cloud
  2. JSDCLOUD-1620

Option to disable initial service desk ticket confirmation notification

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As an service desk admin I want to be able to disable the initial confirmation email sent by jira service desk to our customers after a new request was created via mail.

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          derived from

          Suggestion - JSDCLOUD-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

          • Closed
          duplicates

          Suggestion - JSDCLOUD-1510 As a customer, I don't want to get Service-Desk notification emails for my own issue creation

          • Closed
          is related to

          Suggestion - JSDSERVER-1620 Option to disable initial service desk ticket confirmation notification

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              Unassigned Unassigned
              c6c298901cb9 STAGIL
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