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  1. Jira Service Management Cloud
  2. JSDCLOUD-2263

Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description.

      The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID.

      Suggested Solution

      Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers.

      Workaround

      none

      Attachments

        Issue Links

          has a derivative of

          Suggestion - JSDCLOUD-1620 Option to disable initial service desk ticket confirmation notification

          • Closed
          is related to

          Suggestion - JSDSERVER-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

          • Closed
          relates to

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed

          Suggestion - JSDCLOUD-3221 Improve Notification for Raising Request on behalf of Customer

          • Closed

          Activity

            People

              Unassigned Unassigned
              scranford Shawn C
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              Dates

                Created:
                Updated:
                Resolved: