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  1. Jira Service Management Cloud
  2. JSDCLOUD-2263

Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As of the Service Desk 2.6.0-OD-10 release, the Confirmation Email sent to customers does not include information about the issue they've created; ie does not include Summary or Description.

      The Customer receives a generic message indicating that a Request has been created and the Service Desk Ticket ID.

      Suggested Solution

      Provide Service Desk Admins the ability to modify the Email used by Service Desk or Include information (Summary and/or Description) about the initial request on the Confirmation Email sent out to Customers.

      Workaround

      none

        1. ConfirmationEmail.png
          ConfirmationEmail.png
          70 kB

              Unassigned Unassigned
              scranford Shawn C
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                Created:
                Updated:
                Resolved: