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Suggestion
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Resolution: Unresolved
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None
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11
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66
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Currently, JSD mail handler only able to detect main mailbox not other mailbox or folder. As an IMAP user, it would be great to include a field in Email Settings or allow to edit the folder name via Incoming Mail Handler page.
This would open the possibility to re-use 1 email address to be used for multiple Service Desk mail channels.
It would also be helpful if we could include a "Catch Email" setting in the Service Desk Mail Handler, like it's the case in the JIRA Mail Handler, so that customers can use aliases linked to the same mailbox.
- is duplicated by
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JSDSERVER-2950 Send email from specific folder to a Service Desk queue.
- Closed
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JSDSERVER-3561 Receiving requests by email: specify folder other than inbox
- Closed
- is related to
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JSDSERVER-798 Add the ability to configure multiple email handlers for a single Service Desk project
- Closed
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JSDSERVER-960 Allow configuration of Service Desk default mail handler
- Gathering Interest
- relates to
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JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder
- Not Being Considered
- is cloned by
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JSDS-567 Loading...
- links to
- was cloned as
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IL-239 Loading...