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  1. Jira Service Management Server and Data Center
  2. JSDSERVER-1518

JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, JSD mail handler only able to detect main mailbox not other mailbox or folder. As an IMAP user, it would be great to include a field in Email Settings or allow to edit the folder name via Incoming Mail Handler page.

      This would open the possibility to re-use 1 email address to be used for multiple Service Desk mail channels.

      It would also be helpful if we could include a "Catch Email" setting in the Service Desk Mail Handler, like it's the case in the JIRA Mail Handler, so that customers can use aliases linked to the same mailbox.

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              Unassigned Unassigned
              ckimloong John Chin
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