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Suggestion
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Resolution: Duplicate
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None
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None
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Problem Definition
In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.
Suggested Solution
Be able to set the email from a specific folder to be sent to a Service Desk queue.
Workaround
- duplicates
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JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address
- Gathering Interest
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IL-239 Loading...
- relates to
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JSDCLOUD-2950 Send email from specific folder to a Service Desk queue.
- Closed