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  1. Jira Service Management Data Center
  2. JSDSERVER-2950

Send email from specific folder to a Service Desk queue.

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Email - Incoming
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

      Suggested Solution

      Be able to set the email from a specific folder to be sent to a Service Desk queue.

      Workaround

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

          • Gathering Interest

          IL-239 Loading...

          relates to

          Suggestion - JSDCLOUD-2950 Send email from specific folder to a Service Desk queue.

          • Closed

          Activity

            People

              pcora Pedro Cora
              hfreitas Henrique Freitas (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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