NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.
Be able to set the email from a specific folder to be sent to a Service Desk queue.
JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address
- Gathering Interest
- relates to
JSDCLOUD-2950 Send email from specific folder to a Service Desk queue.