Send email from specific folder to a Service Desk queue.

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: Email - Incoming
    • None

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

      Suggested Solution

      Be able to set the email from a specific folder to be sent to a Service Desk queue.

      Workaround

              Assignee:
              Pedro Cora (Inactive)
              Reporter:
              Henrique Freitas (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
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                Created:
                Updated:
                Resolved: