Status: Closed (View Workflow)
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.
Be able to set the email from a specific folder to be sent to a Service Desk queue.
JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder
- Not Being Considered
- is related to
JSDSERVER-2950 Send email from specific folder to a Service Desk queue.