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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.
Be able to set the email from a specific folder to be sent to a Service Desk queue.
JIRA Service Desk mail handler do not have a field to choose mailbox or folder
Send email from specific folder to a Service Desk queue.