Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2950

Send email from specific folder to a Service Desk queue.

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

      Suggested Solution

      Be able to set the email from a specific folder to be sent to a Service Desk queue.

      Workaround

            pcora Pedro Cora
            hfreitas Henrique Freitas (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: