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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Incoming Email - Mail Handlers
Labels:

UIS:
21
Support reference count:
39
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

Currently, JSD mail handler only able to detect main mailbox not other mailbox or folder. As an IMAP user, it would be great to include a field in Email Settings or allow to edit the folder name via Incoming Mail Handler page.

This would open the possibility to re-use 1 email address to be used for multiple Service Desk mail channels.

Attachments

Issue Links

is duplicated by

JSDCLOUD-2950 Send email from specific folder to a Service Desk queue.

Closed

JSDCLOUD-3561 Receiving requests by email: specify folder other than inbox

Closed

is related to

JSDCLOUD-798 Allow multiple email addresses to be associated with a single Service Desk

In Progress

JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

Gathering Interest

JSDCLOUD-960 Allow configuration of Service Desk default mail handler

Future Consideration

mentioned in: Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Manpreet Singh

Reporter:: John Chin

Votes:: 64 Vote for this issue

Watchers:: 56 Start watching this issue

Dates

Created:: 14/Feb/2015 3:15 AM

Updated:: 6 days ago 2:13 AM