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  1. Jira Service Management Cloud
  2. JSDCLOUD-1518

JIRA Service Desk mail handler do not have a field to choose mailbox or folder

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, JSD mail handler only able to detect main mailbox not other mailbox or folder. As an IMAP user, it would be great to include a field in Email Settings or allow to edit the folder name via Incoming Mail Handler page.

      This would open the possibility to re-use 1 email address to be used for multiple Service Desk mail channels.

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              d7c36792fcf8 Manpreet Singh
              ckimloong John Chin
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