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  1. Jira Service Management Data Center
  2. JSDSERVER-1518

JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, JSD mail handler only able to detect main mailbox not other mailbox or folder. As an IMAP user, it would be great to include a field in Email Settings or allow to edit the folder name via Incoming Mail Handler page.

      This would open the possibility to re-use 1 email address to be used for multiple Service Desk mail channels.

      It would also be helpful if we could include a "Catch Email" setting in the Service Desk Mail Handler, like it's the case in the JIRA Mail Handler, so that customers can use aliases linked to the same mailbox.

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        Issue Links

          is duplicated by

          Suggestion - JSDSERVER-2950 Send email from specific folder to a Service Desk queue.

          • Closed

          Suggestion - JSDSERVER-3561 Receiving requests by email: specify folder other than inbox

          • Closed
          is related to

          Suggestion - JSDSERVER-798 Add the ability to configure multiple email handlers for a single Service Desk project

          • Closed

          Suggestion - JSDSERVER-960 Allow configuration of Service Desk default mail handler

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder

          • Not Being Considered
          is cloned by

          JSDS-567 Loading...

          mentioned in

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          was cloned as

          IL-239 Loading...

          Activity

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              Unassigned Unassigned
              ckimloong John Chin
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              Dates

                Created:
                Updated:

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