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  1. Jira Service Management Data Center
  2. JSDSERVER-3561

Receiving requests by email: specify folder other than inbox

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    • Suggestion
    • Resolution: Duplicate
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    • Email - Incoming
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JSD, when you enable email requests the emails are picked up from the mail account's inbox.
      However, we want to pick up from a specific folder in the email account, like \Inbox\IsuesForJSD

      This feature is available in JIRA, it woudl be good to also have it in JSD.

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          duplicates

          Suggestion - JSDSERVER-1518 JIRA Service Desk mail handler do not have a field to choose mailbox, folder, or catch email address

          • Gathering Interest

          IL-239 Loading...

          relates to

          Suggestion - JSDCLOUD-3561 Receiving requests by email: specify folder other than inbox

          • Closed

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              Unassigned Unassigned
              c60a0a40a7c2 Karl Hennermann
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