Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-3561

Receiving requests by email: specify folder other than inbox

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In JSD, when you enable email requests the emails are picked up from the mail account's inbox.
      However, we want to pick up from a specific folder in the email account, like \Inbox\IsuesForJSD

      This feature is available in JIRA, it woudl be good to also have it in JSD.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder

          • Not Being Considered
          is related to

          Suggestion - JSDSERVER-3561 Receiving requests by email: specify folder other than inbox

          • Closed

          Activity

            People

              Unassigned Unassigned
              c60a0a40a7c2 Karl Hennermann
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: