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  1. Jira Service Management Data Center
  2. JSDSERVER-3561

Receiving requests by email: specify folder other than inbox

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Email - Incoming
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JSD, when you enable email requests the emails are picked up from the mail account's inbox.
      However, we want to pick up from a specific folder in the email account, like \Inbox\IsuesForJSD

      This feature is available in JIRA, it woudl be good to also have it in JSD.

          Form Name

            [JSDSERVER-3561] Receiving requests by email: specify folder other than inbox

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010719 ] New: JAC Suggestion Workflow 3 [ 3648133 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664361 ] New: JAC Suggestion Workflow [ 3010719 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324626 ] New: Confluence Workflow - Public Facing v4 [ 2664361 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053786 ] New: JSD Suggestion Workflow - TEMP [ 2324626 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049004 ] New: JSD Suggestion Workflow [ 2053786 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280251 ] New: JSD Suggestion Workflow - TEMP [ 2049004 ]
            jonah (Inactive) made changes -
            Description Original: In JSD, when you [enable email requests|https://confluence.atlassian.com/servicedeskserver031/receiving-requests-by-email-802164772.html] the emails are picked up from the mail account's inbox.
            However, we want to pick up from a specific folder in the email account, like \Inbox\IsuesForJSD

            This feature is [available in JIRA|https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html], it woudl be good to also have it in JSD.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3561].
              {panel}

            In JSD, when you [enable email requests|https://confluence.atlassian.com/servicedeskserver031/receiving-requests-by-email-802164772.html] the emails are picked up from the mail account's inbox.
            However, we want to pick up from a specific folder in the email account, like \Inbox\IsuesForJSD

            This feature is [available in JIRA|https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html], it woudl be good to also have it in JSD.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3561 [ JSDCLOUD-3561 ]
            Matthew McMahon (Inactive) made changes -
            Remote Link New: This issue links to "IL-239 (JDOG - JIRA Team Dogfood)" [ 173497 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 1149757 ] New: JSD Suggestion Workflow [ 1280251 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              c60a0a40a7c2 Karl Hennermann
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                Created:
                Updated:
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