Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-798

Allow multiple email addresses to be associated with a single Service Desk



    • 1,464
    • 96
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.


      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update on 9 January 2021

      Hey all, 

      I am a Product Manager on the Jira Service Management team. As this is a strong candidate for our roadmap, I would love to speak to some of you on your needs and the specific use cases behind multiple email addresses. Your input and time will help us better create a feature that serves you! I empathise with the frustration that has been accumulating since the ticket opened 6 years ago.

      Please do not hesitate to reach out to me at szhang4@atlassian.com so that we can set up a time for us to speak.

      Look forward to hearing from you.

      Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.

      Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.


        Issue Links



              d7c36792fcf8 Manpreet Singh
              jgiles@atlassian.com James Giles IV (Inactive)
              700 Vote for this issue
              431 Start watching this issue