I'm pleased to announce that this feature has been shipped. Note that we actually shipped this back in June but didn't update this ticket so apologies if you missed this.

For those that missed it you can now add up to 10 email addresses in each project to collect email support queries. Each support email address can be assigned a request type, making it easier for you to route email requests.

Please see the community announcement here for more details:

https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324

Did this feature get rolled out to all sites back in June so this request could be resolved?

dee8d867cb82 Sorry I have no idea what happened on your end. What do you mean by: "I didn't know if it was going to be setting up an entirely new instance"? 

I just followed the documentation.

It was a straight forward for me as clicking the button "Add External Email" and then logging in with the Google Account that I wanted to add, and that's it iirc. I didn't add any new Atlassian emails so far.

Maybe somebody else can help you.

27b34b786ba4 How'd you end up setting this up? When I go under Project Settings > Email Requests and add the email - it requests me to sign in using the Admin Account to approve the application.
Once I sign in using the Admin account and approve it - it seems to create a new Jira account/email address. I stopped there - I didn't know if it was going to be setting up an entirely new instance or being added to the current instance i have.

The feature is working great so far.

Hello Everyone,

I am excited to announce that we have started rolling out the ability to add multiple support email addresses in JSM project. 

Now you can add upto 10 email addresses in each project to collect email support queries. Each support email address can be assigned a request type, making it easier for you to route email requests. We have also improved the appearance of the ‘Email Requests’ page to make it easier for you to configure multiple support emails.

 
For additional information, or to share any questions or comments, please refer to the community post: https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324

The feature is expected to be available to all customers by 24th June.

Cheers!

Manpreet Singh

PM, JSM. 

Hey Everyone,

I'm thrilled to share an update about this feature! We've initiated an Early Access Program, inviting users to experiment with this feature firsthand. As we are looking for feedbacks, please consider signing up only if you intend to immediately use the functionality multiple emails in a project. Rest assured, this feature will be rolled out to all JSM users in the upcoming weeks.

If you are interested, please fill out this form.

We are looking for limited set of users, so we may not be able to turn the feature for everyone. We will send a confirmation email once the feature is enabled for your site.

Thank you,

Manpreet Singh

PM, JSM. 
 

Hello everyone!

Just a quick update to share some exciting news: we are gearing up to launch a this feature next month. Stay tuned for more details as we get closer to the release!

Manpreet Singh

PM, JSM. 

Hi Manpreet, When will this feature go live?

Thanks

Sharos

God knows how many years this will take to complete! There are a bunch of better products out there. We decided to go with proprofsdesk.com.