Details
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Suggestion
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Status: Under Consideration (View Workflow)
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Resolution: Unresolved
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1,073
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96
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Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hey all,
I am a Product Manager on the Jira Service Management team. As this is a strong candidate for our roadmap, I would love to speak to some of you on your needs and the specific use cases behind multiple email addresses. Your input and time will help us better create a feature that serves you! I empathise with the frustration that has been accumulating since the ticket opened 6 years ago.
Please do not hesitate to reach out to me at szhang4@atlassian.com
so that we can set up a time for us to speak.
Look forward to hearing from you.
Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.
Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.
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