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  1. Jira Service Management Cloud
  2. JSDCLOUD-798

Allow multiple email addresses to be associated with a single Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update on 19 September 2024

      Hello everyone,

      I'm pleased to announce that this feature has been shipped. Note that we actually shipped this back in June but didn't update this ticket so apologies if you missed this.

      For those that missed it you can now add up to 10 email addresses in each project to collect email support queries. Each support email address can be assigned a request type, making it easier for you to route email requests.

      Please see the community announcement here for more details:

      https://community.atlassian.com/t5/Jira-Service-Management-articles/Now-you-can-connect-multiple-support-email-addresses-to-your/ba-p/2729324

      Ben Costello.

      PM, JSM. 

      Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.

      Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.

              1bbfd485bf63 Ben Costello
              jgiles@atlassian.com James Giles IV (Inactive)
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