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  1. Jira Service Management Cloud
  2. JSDCLOUD-798

Allow multiple email addresses to be associated with a single Service Desk

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Update on 6 April 2024

      Hello everyone,

      I am excited to announce that this feature is currently under development. Once this feature is launched, users will have the capability to connect multiple email addresses for gathering support tickets and assign a Request Type to each connected email within every project.

      I am moving the status of this ticket to 'In-Progress'. Watch this space for more updates about the release.

      Manpreet Singh

      PM, JSM. 

      Problem: A single Service Desk may have many Request Types yet only one email account can be associated with one Request Types meaning users have to use the GUI to create a Service Desk Request.

      Suggestion(s): Allow multiple email address to be associated with a single Service Desk, multiple Request Types to be associated with a single email address, or holistically associate the Service Desk with one email.

            1bbfd485bf63 Ben Costello
            jgiles@atlassian.com James Giles IV (Inactive)
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              Created:
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