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  1. Jira Service Management Cloud
  2. JSDCLOUD-1816

As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, JIRA Service Desk supports only a single e-mail account and consequently a single Request Type to be created via e-mail (see Setting up the email channel).

      Suggested Solution

      It would be great to support multiple e-mail accounts for a single service desk so that each account can be configured for a different request type.

      Workaround

      There is currently no workaround for using multiple request types for the e-mail channel.

            Unassigned Unassigned
            dconrad Danilo Conrad
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