[JSDSERVER-1816] As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk - Create and track feature requests for Atlassian products.

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Details

Type: Suggestion
Status: Closed (View Workflow)
Resolution: Fixed
Fix Version/s: 4.22
Component/s: Email - Incoming, Email - Outgoing
Labels:
- affects-server

UIS:
6
Support reference count:
8
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Atlassian Update – 16 February 2022

Hi everyone,

Thank you for your interest in this issue.

We are excited to let you know that Jira Service Management Data Center 4.22 includes better communication with multiple email channels.

Previously released as a Beta feature, multiple email channels are now fully implemented in Jira Service Management Data Center. You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process.

Please see our documentation to learn more about email channels.

Kind regards,

Charlie Marriott

Jira Service Management, Data Center and Server

Problem Definition

Currently, JIRA Service Desk supports only a single e-mail account and consequently a single Request Type to be created via e-mail (see Setting up the email channel).

Workaround

There is currently no workaround for using multiple request types for the e-mail channel.

Attachments

Issue Links

duplicates

JSDSERVER-798 Add the ability to configure multiple email handlers for a single Service Desk project

Closed

relates to

JSDCLOUD-1816 As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk

Gathering Interest

blocks: SDS-27936 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(4 mentioned in)

Activity

People

Assignee:: Charlie Marriott

Reporter:: Danilo Conrad

Votes:: 33 Vote for this issue

Watchers:: 22 Start watching this issue

Dates

Created:: 27/Apr/2015 7:32 PM

Updated:: 20/Feb/2023 6:55 AM

Resolved:: 21/Dec/2022 7:25 AM

As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk