Details
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Suggestion
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Resolution: Fixed
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Hi everyone,
Thank you for your interest in this issue.
We are excited to let you know that Jira Service Management Data Center 4.22 includes better communication with multiple email channels.
Previously released as a Beta feature, multiple email channels are now fully implemented in Jira Service Management Data Center. You can now configure as many dedicated email channels as you need for better communication with customers. Their emails will turn into requests or comments, personalising and speeding up the process.
Please see our documentation to learn more about email channels.
Kind regards,
Charlie Marriott
Jira Service Management, Data Center and Server
Problem Definition
Currently, JIRA Service Desk supports only a single e-mail account and consequently a single Request Type to be created via e-mail (see Setting up the email channel).
Suggested Solution
- It would be great to support multiple e-mail accounts for a single service desk so that each account can be configured for a different request type.
- Or maybe JIRA Mail Handler can identify email subject and set a different request type for the ticket upon creation.
Workaround
There is currently no workaround for using multiple request types for the e-mail channel.
Attachments
Issue Links
- duplicates
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- Closed
- relates to
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- Closed
- blocks
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SDS-27936 Loading...
- mentioned in
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