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  1. Jira Service Management Cloud
  2. JSDCLOUD-1816

As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, JIRA Service Desk supports only a single e-mail account and consequently a single Request Type to be created via e-mail (see Setting up the email channel).

      Suggested Solution

      It would be great to support multiple e-mail accounts for a single service desk so that each account can be configured for a different request type.

      Workaround

      There is currently no workaround for using multiple request types for the e-mail channel.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-798 Allow multiple email addresses to be associated with a single Service Desk

          • In Progress
          is related to

          Suggestion - JSDSERVER-1816 As an Admin, I would like to be able to configure multiple e-mail accounts for separate request types in a service desk

          • Closed
          mentioned in

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              Unassigned Unassigned
              dconrad Danilo Conrad
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              Dates

                Created:
                Updated:
                Resolved: