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  1. Jira Service Desk Cloud
  2. JSDCLOUD-960

Allow configuration of Service Desk default mail handler

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    • UIS:
      18
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      118
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      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At the moment, it is not possible to customize the Service Desk mail handler. When you try, the following error will appear

      The email handler Service Desk Mail Handler can only be used by JIRA Service Desk. Please choose a different email handler type.

      It would be better to be able to configure the mail handler like the normal JIRA mail handler for some options (regex, Bulk, etc) which will affect the emails being processed by the mail handler.

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              Assignee:
              Unassigned
              Reporter:
              ywoo Yit Wei Woo
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                Created:
                Updated: