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  1. Jira Service Management Data Center
  2. JSDSERVER-960

Allow configuration of Service Desk default mail handler


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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      At the moment, it is not possible to customize the Service Desk mail handler. When you try, the following error will appear

      The email handler Service Desk Mail Handler can only be used by JIRA Service Desk. Please choose a different email handler type.

      It would be better to be able to configure the mail handler like the normal JIRA mail handler for some options (regex, Bulk, etc) which will affect the emails being processed by the mail handler.

            Unassigned Unassigned
            ywoo Yit Wei
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