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  1. Jira Service Management Data Center
  2. JSDSERVER-1807

Service Desk Email Settings to have "Local Folder" feature

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, JIRA Service Desk could only connect to any Mail Server that is using POP or IMAP email protocol. Unlike JIRA, it does not have the feature to scan any emails that is automatically saved on a Local Folder. There is time where Mail Server is having POP or IMAP protocol to be disabled and JIRA Service Desk would not able to connect to it.

      Hence, it would be great if JIRA Service Desk have the Local Folder feature or tab like Gmail, Yahoo, and Other currently.

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          is duplicated by

          Suggestion - JSDSERVER-4166 Ability to retrieve mail from File System instead of POP or IMAP

          • Closed
          relates to

          Suggestion - JSDCLOUD-1807 Service Desk Email Settings to have "Local Folder" feature

          • Closed

          Suggestion - JSDSERVER-960 Allow configuration of Service Desk default mail handler

          • Gathering Interest
          mentioned in

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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