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  1. Jira Service Management Cloud
  2. JSDCLOUD-1807

Service Desk Email Settings to have "Local Folder" feature

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-960 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, JIRA Service Desk could only connect to any Mail Server that is using POP or IMAP email protocol. Unlike JIRA, it does not have the feature to scan any emails that is automatically saved on a Local Folder. There is time where Mail Server is having POP or IMAP protocol to be disabled and JIRA Service Desk would not able to connect to it.

      Hence, it would be great if JIRA Service Desk have the Local Folder feature or tab like Gmail, Yahoo, and Other currently.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-960 Allow configuration of Service Desk default mail handler

          • Future Consideration
          is related to

          Suggestion - JSDSERVER-1807 Service Desk Email Settings to have "Local Folder" feature

          • Closed
          relates to

          Suggestion - JSDCLOUD-960 Allow configuration of Service Desk default mail handler

          • Future Consideration

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              Unassigned Unassigned
              jrahmadiputra Julian (Inactive)
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