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  1. Jira Service Management Data Center
  2. JSDSERVER-837

As an admin I want the ability to configure the regex used by the Service Desk mail handler

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Previously we could use the "Add a comment before a specified marker or separator in the email body" mail handler type and set a specific regex to remove the quoted message in the emails.

      Now with the new Service Desk Mail Handler there's no possibility to configure the regex used by the handler, which causes some comments to be added full of quoted messages.

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          relates to

          Suggestion - JSDSERVER-960 Allow configuration of Service Desk default mail handler

          • Gathering Interest

          Suggestion - JSDCLOUD-837 As an admin I want the ability to configure the regex used by the Service Desk mail handler

          • Future Consideration
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              Unassigned Unassigned
              malmeida Marcus Silveira
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