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  1. Jira Service Management Cloud
  2. JSDCLOUD-837

As an admin I want the ability to configure the regex used by the Service Desk mail handler

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Previously we could use the "Add a comment before a specified marker or separator in the email body" mail handler type and set a specific regex to remove the quoted message in the emails.

      Now with the new Service Desk Mail Handler there's no possibility to configure the regex used by the handler, which causes some comments to be added full of quoted messages.

            d7c36792fcf8 Manpreet Singh (Inactive)
            malmeida Marcus Silveira
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