Mail Handlers Not Splitting Messages with Regex

Summary

Customer has specified a Mail Handler to Add a comment before a specified marker or separator in the email body however the Split Regex is not being used.

Environment

• 7.0.0-OD-04

Steps to Reproduce

1. Create a New Mail Handler using the option Add a comment before a specified marker or separator in the email body
2. Specify a Split Regex Expression /From: |___.|On .wrote:|----Orig.|On .(JIRA).|.(JIRA).*wrote:/
3. When messages from Outlook are received, the message is not split and show the Old/Quoted Replies
   • Also note, if a value is added to the message which would match the Regex Expression, it is not split at that point.

Expected Results

Message is Split

Actual Results

If a message is sent that matches the Regex Expression, the quoted text is not removed before the comment is added.

Testing the Regex Expression:

We see that the strings match.

Replied to a JIRA message which contains one of the strings however the text after the string is added as a comment:

Notes

(Optional - If Necessary)

Workaround

None