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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-973

As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler

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      11
    • Support reference count:
      40
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      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin, I would like the ability to configure the Bulk Settings used by Service Desk Mail Handler. This is because when some mails auto-forward or redirect emails, they will generate the auto-submitted: auto-generated header. This header will cause the request to be not created.

      The incoming-mail.log will display the following error

      2014-10-14 22:54:34,151 DEBUG [Mail server for xxxx@email.com. Created by JIRA Service Desk.] atlassian-scheduler-quartz1.clustered_Worker-1 ServiceRunner Mail handler used by JIRA Service Desk. Do not modify or delete. 10,200 The message has been rejected (Rejecting message due to failed bulk check.): 

      This is causing problems as we have multiple mail accounts and unable to configure alias due to particular reasons so we have to use redirection/forwarding but both of these will generate the said header.

      Update as of 21 May 2015

      Hi everyone,

      Just to give you a quick update: we've been monitoring this suggestion and understand that this is not the ideal situation. This is not on our short-term roadmap and we'll come back to it later.
      Cheers,
      The JIRA Service Desk team

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              Assignee:
              Unassigned
              Reporter:
              ywoo Yit Wei Woo
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                Created:
                Updated: