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Suggestion
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Resolution: Unresolved
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16
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118
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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Update 19th April 2021
Hi everyone,
Thanks for your patience. We are continuing to fix email-related issues in Jira Service Management. We are exploring ways of making this possible but no work is planned on this in the next six months.
Cheers,
Jason and the Jira Service Management Team
At the moment, it is not possible to customize the Service Desk mail handler. When you try, the following error will appear
The email handler Service Desk Mail Handler can only be used by JIRA Service Desk. Please choose a different email handler type.
It would be better to be able to configure the mail handler like the normal JIRA mail handler for some options (regex, Bulk, etc) which will affect the emails being processed by the mail handler.
- is duplicated by
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JSDCLOUD-1385 Allow configuration of catch e-mail addresses
- Closed
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JSDCLOUD-1807 Service Desk Email Settings to have "Local Folder" feature
- Closed
- is related to
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CONFCLOUD-38311 Service Desk Mail Handler with more than two required fields
- Closed
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JSDCLOUD-1807 Service Desk Email Settings to have "Local Folder" feature
- Closed
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JSDSERVER-960 Allow configuration of Service Desk default mail handler
- Gathering Interest
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JSDCLOUD-837 As an admin I want the ability to configure the regex used by the Service Desk mail handler
- Future Consideration
- relates to
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JSDCLOUD-973 As an admin I want the ability to configure the *Bulk Settings* used by the Service Desk mail handler
- Future Consideration
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JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder
- Not Being Considered
- mentioned in
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