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  1. Jira Service Management Cloud
  2. JSDCLOUD-2950

Send email from specific folder to a Service Desk queue.

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Details

    • Suggestion
    • Resolution: Duplicate
    • Email - Incoming
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      In JIRA is possible to set the handler to search in a specific folder. This is not possible on Service Desk.

      Suggested Solution

      Be able to set the email from a specific folder to be sent to a Service Desk queue.

      Workaround

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1518 JIRA Service Desk mail handler do not have a field to choose mailbox or folder

          • Not Being Considered
          is related to

          Suggestion - JSDSERVER-2950 Send email from specific folder to a Service Desk queue.

          • Closed

          Activity

            People

              pcora Pedro Cora
              hfreitas Henrique Freitas (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: