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Suggestion
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Resolution: Unresolved
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None
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85
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36
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi everyone,
Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.
Kind regards,
Divyanshi
Jira Service Management Data Center
Problem Definition
The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.
Suggested Solution
Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!
Thanks!
sara8
Workaround
For "Invite Users" email customization, You can follow the steps on the below KB that should help:
"Invite Users" Email Customization
- duplicates
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- Closed
- relates to
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- Closed
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SDS-2948 You do not have permission to view this issue
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JSMDC-6717 You do not have permission to view this issue
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| Form Name | |||||||||||
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[JSDSERVER-1386] Customize Customer invitation e-mail and welcome email
Customizing this is essential especially when the Maildomain Jira uses to send mails might be one the customer of a product isn't very familiar with, so it seems like phishing etc.
@Atlassian can we get a statement why isn't even on the roadmap apparently?
Introductory invite email is going to spam folder for some clients- I would love the ability to change the sender email address in order to help mitigate this.
Bonus points for company branding on the initial invite. 'Send from custom email address' for invites would be huge!
urgent need for this, users think its a spam / phishing mail and delete....we have trained them hard not to process suspicious mails
Hi All,
I am using JSM - 4.16.1 version and the customers are receiving the invitation email whenever they are added to the corresponding JSD project by clicking on Add customers.
Below is the sample email -
Hi,
XXX has invited you to the Sandbox Shrikant portal!
Visit the portal to raise requests and get help.
Could someone please let me know from where these emails are getting triggered?
Hi Atlassian team,
we too need the feature to customize the welcome email and attach files like docs or certificates etc. Since this year it becomes a time consuming hassle to manually send a second email AFTER the welcome email, that comes automatically with the account creation.
Above there's a "work started" statement. Since then our DataCenter has been upgraded (recently) , but this feature is still missing.
When do you plan to release it?
Thanks Charlie! Looking forward to an ETA soon please, we're in the middle of our customer rollouts - could REALLY use this feature. It gets easily confusing without it.
Hello Support,
We would greatly appreciate if there is a way to customize the "Welcome to portal email".
Best regards
Dennis