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  1. Jira Service Management Data Center
  2. JSDSERVER-1386

Customize Customer invitation e-mail and welcome email

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.

      Suggested Solution

      Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!

      Thanks!
      sara8

      Workaround

      For "Invite Users" email customization, You can follow the steps on the below KB that should help:
      "Invite Users" Email Customization

            dvashist Divyanshi
            lfagundes Luciano Fagundes (Inactive)
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              Created:
              Updated: