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  1. Jira Service Management Data Center
  2. JSDSERVER-1386

Customize Customer invitation e-mail and welcome email

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 24 February 2025

      Hi everyone,

      Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.

      Kind regards,

      Divyanshi
      Jira Service Management Data Center

      Problem Definition

      The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.

      Suggested Solution

      Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!

      Thanks!
      sara8

      Workaround

      For "Invite Users" email customization, You can follow the steps on the below KB that should help:
      "Invite Users" Email Customization

      The workaround used only for users with application access and this does not appy to JSM customers as they are not granted with any application access

        1. image-2025-06-05-20-34-27-011.png
          image-2025-06-05-20-34-27-011.png
          202 kB

            [JSDSERVER-1386] Customize Customer invitation e-mail and welcome email

            SET Analytics Bot made changes -
            UIS Original: 162 New: 155
            SET Analytics Bot made changes -
            UIS Original: 134 New: 162
            SET Analytics Bot made changes -
            UIS Original: 89 New: 134
            SET Analytics Bot made changes -
            Support reference count Original: 74 New: 75
            SET Analytics Bot made changes -
            UIS Original: 67 New: 89
            SET Analytics Bot made changes -
            UIS Original: 44 New: 67
            SET Analytics Bot made changes -
            UIS Original: 22 New: 44
            SET Analytics Bot made changes -
            Support reference count Original: 73 New: 74
            Devisree Gedda made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386].
            {panel}
            {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.

            Kind regards,

            Divyanshi
            Jira Service Management Data Center
            {panel}
            h3. Problem Definition

            The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.
            h3. Suggested Solution

            Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!

            Thanks!
            [~sara8]
            h3. Workaround

            For "Invite Users" email customization, You can follow the steps on the below KB that should help:
            ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html]

            (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color}

            {color:#FF0000}!image-2025-06-05-20-34-27-011.png|thumbnail!{color}             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386].
            {panel}
            {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.

            Kind regards,

            Divyanshi
            Jira Service Management Data Center
            {panel}
            h3. Problem Definition

            The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.
            h3. Suggested Solution

            Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!

            Thanks!
            [~sara8]
            h3. Workaround

            For "Invite Users" email customization, You can follow the steps on the below KB that should help:
            ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html]

            (i) {color:#FF0000}The workaround used only for users with application access and this does not appy to JSM customers as they are not granted with any application access{color}

            {color:#FF0000}!image-2025-06-05-20-34-27-011.png|thumbnail!{color}
            Devisree Gedda made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386].
            {panel}
            {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.

            Kind regards,

            Divyanshi
            Jira Service Management Data Center
            {panel}
            h3. Problem Definition

            The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.
            h3. Suggested Solution

            Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!

            Thanks!
            [~sara8]
            h3. Workaround

            For "Invite Users" email customization, You can follow the steps on the below KB that should help:
            ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html]

            (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color}

            {color:#FF0000}!image-2025-06-05-20-34-27-011.png!{color}             		New: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386].
            {panel}
            {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.

            Kind regards,

            Divyanshi
            Jira Service Management Data Center
            {panel}
            h3. Problem Definition

            The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.
            h3. Suggested Solution

            Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!

            Thanks!
            [~sara8]
            h3. Workaround

            For "Invite Users" email customization, You can follow the steps on the below KB that should help:
            ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html]

            (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color}

            {color:#FF0000}!image-2025-06-05-20-34-27-011.png|thumbnail!{color}

              dvashist Divyanshi
              lfagundes Luciano Fagundes (Inactive)
              Votes:
              584 Vote for this issue
              Watchers:
              323 Start watching this issue

                Created:
                Updated: