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Suggestion
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Resolution: Unresolved
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None
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134
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75
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NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
Hi everyone,
Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement.
Kind regards,
Divyanshi
Jira Service Management Data Center
Problem Definition
The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM.
Suggested Solution
Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs!
Thanks!
sara8
Workaround
For "Invite Users" email customization, You can follow the steps on the below KB that should help:
"Invite Users" Email Customization
The workaround used only for users with application access and this does not appy to JSM customers as they are not granted with any application access
- duplicates
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- Closed
- relates to
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- Closed
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SDS-2948 You do not have permission to view this issue
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JSMDC-6717 You do not have permission to view this issue
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[JSDSERVER-1386] Customize Customer invitation e-mail and welcome email
| UIS | Original: 89 | New: 134 |
| Support reference count | Original: 74 | New: 75 |
| UIS | Original: 67 | New: 89 |
| UIS | Original: 44 | New: 67 |
| UIS | Original: 22 | New: 44 |
| Support reference count | Original: 73 | New: 74 |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386]. {panel} {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement. Kind regards, Divyanshi Jira Service Management Data Center {panel} h3. Problem Definition The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM. h3. Suggested Solution Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs! Thanks! [~sara8] h3. Workaround For "Invite Users" email customization, You can follow the steps on the below KB that should help: ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html] (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color} {color:#FF0000}!image-2025-06-05-20-34-27-011.png|thumbnail!{color} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386]. {panel} {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement. Kind regards, Divyanshi Jira Service Management Data Center {panel} h3. Problem Definition The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM. h3. Suggested Solution Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs! Thanks! [~sara8] h3. Workaround For "Invite Users" email customization, You can follow the steps on the below KB that should help: ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html] (i) {color:#FF0000}The workaround used only for users with application access and this does not appy to JSM customers as they are not granted with any application access{color} {color:#FF0000}!image-2025-06-05-20-34-27-011.png|thumbnail!{color} |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386]. {panel} {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement. Kind regards, Divyanshi Jira Service Management Data Center {panel} h3. Problem Definition The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM. h3. Suggested Solution Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs! Thanks! [~sara8] h3. Workaround For "Invite Users" email customization, You can follow the steps on the below KB that should help: ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html] (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color} {color:#FF0000}!image-2025-06-05-20-34-27-011.png!{color} |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386]. {panel} {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement. Kind regards, Divyanshi Jira Service Management Data Center {panel} h3. Problem Definition The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM. h3. Suggested Solution Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs! Thanks! [~sara8] h3. Workaround For "Invite Users" email customization, You can follow the steps on the below KB that should help: ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html] (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color} {color:#FF0000}!image-2025-06-05-20-34-27-011.png|thumbnail!{color} |
| Description |
Original:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for *Jira Service Management Data Center*. Using *Jira Service Management Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386]. {panel} {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement. Kind regards, Divyanshi Jira Service Management Data Center {panel} h3. Problem Definition The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM. h3. Suggested Solution Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs! Thanks! [~sara8] h3. Workaround For "Invite Users" email customization, You can follow the steps on the below KB that should help: ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html] |
New:
{panel:bgColor=#e7f4fa}
*NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1386]. {panel} {panel:title=Atlassian Update – 24 February 2025|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff} Hi everyone, Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability. We have decided to move this suggestion back to the "Gathering Interest" phase. This decision allows us to concentrate on other high-priority areas while keeping the suggestion open for further interest and feedback. We appreciate your understanding and support, and we thank you for your continued engagement. Kind regards, Divyanshi Jira Service Management Data Center {panel} h3. Problem Definition The Jira Service Management invitation email and welcome email cannot be customised like other email notifications in JSM. h3. Suggested Solution Could you please implement the ability to customize the invitation e-mail and welcome email that is sent to JIRA Service Desk Customers. That would be great for our business needs! Thanks! [~sara8] h3. Workaround For "Invite Users" email customization, You can follow the steps on the below KB that should help: ["Invite Users" Email Customization|https://confluence.atlassian.com/jirakb/invite-users-email-customization-1044093548.html] (i) {color:#FF0000}The workaround used only for users with application access and this is not applies to JSM customers as they are not granted with any application access{color} {color:#FF0000}!image-2025-06-05-20-34-27-011.png!{color} |
| Attachment | New: image-2025-06-05-20-34-27-011.png [ 502931 ] |