Customize Customer invitation e-mail and welcome email

Hi all,

I would like to apologise for the lack of updates provided on this bug. Unfortunately we haven’t implemented a fix within the indicated timeframe. We are aiming to rectify this and are actively looking into providing a resolution soon. Please watch this space for updates.

Charlie, JSD Server Team

Hello All,

We are aware that this is important and something our customers expect. The good news is that, this is on our medium-term roadmap right now & exploring ways to make this available effortlessly.

Whilst I’d like to give you a clear timeframe for when we can deliver this, unfortunately, I cannot make such indications at this time yet. We’ll keep you posted as we progress.

Thanks again for your patience. 

Vidhu Sharma
Product Manager - Jira Service Desk.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.