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  1. Jira Service Management Data Center
  2. JSDSERVER-1616

Implement a Live Chat system in Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)

            [JSDSERVER-1616] Implement a Live Chat system in Service Desk

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            Labels Original: affects-cloud affects-server sdt New: affects-cloud affects-server ril sdt
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 980471 ]
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              Unassigned Unassigned
              ywoo Yit Wei
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