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Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Chat
Labels:
- affects-cloud
- affects-server
- ril
- sdt

UIS:
15
Support reference count:
53

NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)

is duplicated by

JSDSERVER-1271 Allow customers to have a real time conversation around their request

Closed

JSDSERVER-1272 Allow customers to raise requests in HipChat

Closed

JSDSERVER-3438 It will be great if we have chatting feature between Customer and Agent

Closed

relates to

JSDCLOUD-1616 Implement a Live Chat system in Service Desk

Closed

JSDSERVER-1271 Allow customers to have a real time conversation around their request

Closed

links to

Internal ticket

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 links to, 5 mentioned in)

Assignee:: Unassigned
Reporter:: Yit Wei
Votes:: 324 Vote for this issue
Watchers:: 168 Start watching this issue

Created:: 05/Mar/2015 3:41 PM
Updated:: 05/Oct/2025 2:34 AM

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