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  1. Jira Service Management Data Center
  2. JSDSERVER-1272

Allow customers to raise requests in HipChat

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Details

    • Suggestion
    • Resolution: Duplicate
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    • Chat
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1616 Implement a Live Chat system in Service Desk

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1272 Allow customers to raise requests in HipChat

          • Closed

          Suggestion - JSDSERVER-1271 Allow customers to have a real time conversation around their request

          • Closed

          Activity

            People

              Unassigned Unassigned
              lchen Lucy Chen
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                Updated:
                Resolved:

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