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  1. Jira Service Management Data Center
  2. JSDSERVER-1272

Allow customers to raise requests in HipChat

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.

            [JSDSERVER-1272] Allow customers to raise requests in HipChat

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010637 ] New: JAC Suggestion Workflow 3 [ 3648052 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663999 ] New: JAC Suggestion Workflow [ 3010637 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322992 ] New: Confluence Workflow - Public Facing v4 [ 2663999 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052923 ] New: JSD Suggestion Workflow - TEMP [ 2322992 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047927 ] New: JSD Suggestion Workflow [ 2052923 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279817 ] New: JSD Suggestion Workflow - TEMP [ 2047927 ]
            jonah (Inactive) made changes -
            Description Original: People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1272].
              {panel}

            People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1272 [ JSDCLOUD-1272 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 785583 ] New: JSD Suggestion Workflow [ 1279817 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            shihab made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              lchen Lucy Chen
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                Created:
                Updated:
                Resolved: