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  1. Jira Service Desk Server and Data Center
  2. JSDSERVER-1272

Allow customers to raise requests in HipChat

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Fix Version/s: None
    • Component/s: Chat
    • Labels:
      None
    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.

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              Assignee:
              Unassigned
              Reporter:
              lchen Lucy Chen
              Votes:
              1 Vote for this issue
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                Created:
                Updated:
                Resolved: