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  1. Jira Service Management Cloud
  2. JSDCLOUD-1272

Allow customers to raise requests in HipChat

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1616 Implement a Live Chat system in Service Desk

          • Closed
          is related to

          Suggestion - JSDSERVER-1272 Allow customers to raise requests in HipChat

          • Closed
          relates to

          Suggestion - JSDCLOUD-1271 Allow customers to have a real time conversation around their request

          • Closed

          Activity

            People

              Unassigned Unassigned
              lchen Lucy Chen
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              Dates

                Created:
                Updated:
                Resolved: