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  1. Jira Service Management Data Center
  2. JSDSERVER-1271

Allow customers to have a real time conversation around their request

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    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customers can raise requests and discuss the problem with an agent in real time. The conversation on the request becomes part of the request activity thread.

            [JSDSERVER-1271] Allow customers to have a real time conversation around their request

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              Unassigned Unassigned
              lchen Lucy Chen
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