Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1271

Allow customers to have a real time conversation around their request

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Chat
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customers can raise requests and discuss the problem with an agent in real time. The conversation on the request becomes part of the request activity thread.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-1616 Implement a Live Chat system in Service Desk

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1272 Allow customers to raise requests in HipChat

          • Closed

          Suggestion - JSDSERVER-1616 Implement a Live Chat system in Service Desk

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-1271 Allow customers to have a real time conversation around their request

          • Closed
          mentioned in

          Page Loading...

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              lchen Lucy Chen
              Votes:
              4 Vote for this issue
              Watchers:
              6 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync