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  1. Jira Service Desk Cloud
  2. JSDCLOUD-1272

Allow customers to raise requests in HipChat

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Component/s: Chat
    • Labels:
      None
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      People in organisations that use both JIRA Service Desk and HipChat will be able to create a request in HipChat, and converse with agents about their request. HipChat conversation on the request becomes part of the request activity thread. Comments made by agents would be visible to customers in HipChat and vice versa.

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              Assignee:
              Unassigned
              Reporter:
              lchen Lucy Chen
              Votes:
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                Updated:
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