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Type: Suggestion
Resolution: Fixed
Component/s: JSM Chat
Labels:
- affects-cloud
- affects-server
- cs
- sdt

UIS:
28
Support reference count:
23
Latest Update:

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NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)

is duplicated by

JSDCLOUD-1271 Allow customers to have a real time conversation around their request

Closed

JSDCLOUD-1272 Allow customers to raise requests in HipChat

Closed

JSDCLOUD-3438 It will be great if we have chatting feature between Customer and Agent

Closed

is related to

JSDSERVER-1616 Implement a Live Chat system in Service Desk

Gathering Interest

relates to

JSDCLOUD-1271 Allow customers to have a real time conversation around their request

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(5 mentioned in)

Assignee:: Jensen Fleming
Reporter:: Yit Wei
Votes:: 322 Vote for this issue
Watchers:: 189 Start watching this issue

Created:: 05/Mar/2015 3:41 PM
Updated:: 12/Aug/2025 6:09 PM
Resolved:: 03/Jun/2022 7:06 PM
Last Update On:: 03/May/2022

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