Details
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Suggestion
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Resolution: Unresolved
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None
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42
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26
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Description
NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.
It would be great if Service Desk had a Live Chat system where customers can directly chat with an agent. This could be done via the browser directly, or perhaps through integration with another application (eg. Hip Chat)
Attachments
Issue Links
- is duplicated by
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JSDSERVER-1271 Allow customers to have a real time conversation around their request
- Closed
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JSDSERVER-1272 Allow customers to raise requests in HipChat
- Closed
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JSDSERVER-3438 It will be great if we have chatting feature between Customer and Agent
- Closed
- relates to
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JSDCLOUD-1616 Implement a Live Chat system in Service Desk
- Closed
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JSDSERVER-1271 Allow customers to have a real time conversation around their request
- Closed