Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
There is a request that asking to have chat feature in Service Desk that customer can have a chat with Service Desk Agent.
Implement a Live Chat system in Service Desk
It will be great if we have chatting feature between Customer and Agent