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  1. Jira Service Management Data Center
  2. JSDSERVER-4646

Attachments within Customer Portal request view

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I have cloned the Issue JSD-43 because it is still an issue with several clients (see comments of JSD-43). Therefor I hope your product management team revise this suggestion once again and hopefully decide to implement it.

       

      Thanks.

       

       

      Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

      Workaround

      When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

      [^death_star_blueprints.zip]

      For more information why this issue is marked as closed, please refer to this comment.

          Form Name

            [JSDSERVER-4646] Attachments within Customer Portal request view

            Nadja Döge added a comment -

            I would love to get an answer to this question as well: https://community.atlassian.com/t5/Jira-Service-Management/Enable-PDF-attachment-preview-customer-portal/qaq-p/605628

            Nadja Döge added a comment - I would love to get an answer to this question as well: https://community.atlassian.com/t5/Jira-Service-Management/Enable-PDF-attachment-preview-customer-portal/qaq-p/605628

            Carla Ann Rowland added a comment -

            same here need this functionality

            Carla Ann Rowland added a comment - same here need this functionality

            Haddon Fisher added a comment -

            I can see that forcing attachments into comments is an easy way to "permission" them for customer view or not, but it's a really bad user experience. I think we need a more legitimate way to designated shared\unshared attachments that isn't just "is it in a customer-facing comment".

            Haddon Fisher added a comment - I can see that forcing attachments into comments is an easy way to "permission" them for customer view or not, but it's a really bad user experience. I think we need a more legitimate way to designated shared\unshared attachments that isn't just "is it in a customer-facing comment".

            Eelko Riezebos added a comment -

            In my organization this functionality is also very important, so please fix this. I wasn't able to get the workaround working as well...

            Eelko Riezebos added a comment - In my organization this functionality is also very important, so please fix this. I wasn't able to get the workaround working as well...

            Zans McLachlan added a comment -

            I agree with the reporter on this ticket - JSD-43 (or this) should be reopened as a Bug not a Suggestion. There are obviously many users, including mine, who see this workaround as onerous and incomplete. Please resolve this!

            Zans McLachlan added a comment - I agree with the reporter on this ticket - JSD-43 (or this) should be reopened as a Bug not a Suggestion. There are obviously many users, including mine, who see this workaround as onerous and incomplete. Please resolve this!

              Unassigned Unassigned
              60a42e8b1a22 Thomas Konrath
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                Created:
                Updated: