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  1. Jira Service Management Data Center
  2. JSDSERVER-4646

Attachments within Customer Portal request view

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Details

    • Suggestion
    • Resolution: Unresolved
    • None
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    • 10
    • 4
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I have cloned the Issue JSD-43 because it is still an issue with several clients (see comments of JSD-43). Therefor I hope your product management team revise this suggestion once again and hopefully decide to implement it.

       

      Thanks.

       

       

      Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

      Workaround

      When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

      [^death_star_blueprints.zip]

      For more information why this issue is marked as closed, please refer to this comment.

      Attachments

        Issue Links

          is cloned from

          Suggestion - JSDSERVER-43 Attachments within Customer Portal request view

          • Closed
          is related to

          Suggestion - JSDSERVER-4361 Add ability for customers to delete own attachments through portal

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-4646 Enable attachments added via Jira issue create to be visible on the portal

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              60a42e8b1a22 Thomas Konrath
              Votes:
              35 Vote for this issue
              Watchers:
              24 Start watching this issue

              Dates

                Created:
                Updated:

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