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  1. Jira Service Management Data Center
  2. JSDSERVER-4361

Add ability for customers to delete own attachments through portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 11
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Existing Behavior

      Currently a JIRA Service Desk customer is able to add attachments through the portal but there is no option to delete attachments through the portal.

      As an administrator I would like to give my customers the ability to delete their own attachments by clicking a link in the customer portal.

      Suggested behavior:

      Add delete attachment link to portal next to attachment name or provide some interface to manage attachments through customer portal.

      Workaround:

      Customers do have the permission to delete attachments and are able to do so. There is no link available, the customer would need to generate their own delete attachment link.

      • The permission comes from having "Service Desk Customer - Portal Access" listed under "Delete own Attachments" in the permission scheme attached to the project.
      Example:

      In the portal the attachment link is BASE_URL/servicedesk/customershim/secure/attachment/10000/10000_atlassian-bonfire-plugin-2.9.13.jar?fromIssue=10003

      The delete attachment link would be BASE_URL/servicedesk/customershim/secure/DeleteAttachment!default.jspa?id=10003&deleteAttachmentId=10000&from=issue

            [JSDSERVER-4361] Add ability for customers to delete own attachments through portal

            Carla Ann K. Rowland added a comment -

            My client want his customers on the portal to have the ability to delete attachments. Use case: New hire uploads documents. One document is missing a signature. New hire download the document and gets needed signature. The new hire uploads the revised document and there are two copies of the same form in the issue. Since the file has a specific naming convention the name cannot change and the end user cannot delete the incomplete form.

            This causes a confusion among the approvers an increases processing time of the issue.

            Carla Ann K. Rowland added a comment - My client want his customers on the portal to have the ability to delete attachments. Use case: New hire uploads documents. One document is missing a signature. New hire download the document and gets needed signature. The new hire uploads the revised document and there are two copies of the same form in the issue. Since the file has a specific naming convention the name cannot change and the end user cannot delete the incomplete form. This causes a confusion among the approvers an increases processing time of the issue.

            siddharth.sahoo@firstapex.com added a comment -

            What's the status of this feature. This is a MUST needed feature. How can Atlassian ignoring this for 3 years?

            siddharth.sahoo@firstapex.com added a comment - What's the status of this feature. This is a MUST needed feature. How can Atlassian ignoring this for 3 years?

            Rynn Schimmoller added a comment - - edited

            This would be an invaluable help in managing what is or is not meant to be in or visible in a customer ticket.

             

            What level of interest is needed for this to be a viable issue?

            Rynn Schimmoller added a comment - - edited This would be an invaluable help in managing what is or is not meant to be in or visible in a customer ticket.   What level of interest is needed for this to be a viable issue?

            Ruska Sisauri added a comment -

            I have the same situation in my project.
             I have defined permissions In "Project permissions" for customers to delete their own attachments , but unfortunately they can't do it. 
            Is there any workaround to fix it?

            Ruska Sisauri added a comment - I have the same situation in my project.  I have defined permissions In "Project permissions" for customers to delete their own attachments , but unfortunately they can't do it.  Is there any workaround to fix it?

            level3@bibamgroup.com added a comment -

            It's unbelievable that customers are able to upload attachments through the portal but are unable to delete them, despite having the "Delete Own Attachements" permission. What's even more frustrating is that Jira Service Desk automatically sets this permission, but then doesn't allow the customer to use it.

            This is a top priority for us and is halting moving various Projects from Podio to JSD.

            level3@bibamgroup.com added a comment - It's unbelievable that customers are able to upload attachments through the portal but are unable to delete them, despite having the "Delete Own Attachements" permission. What's even more frustrating is that Jira Service Desk automatically sets this permission, but then doesn't allow the customer to use it. This is a top priority for us and is halting moving various Projects from Podio to JSD.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated: