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  1. Jira Service Management Cloud
  2. JSDCLOUD-4361

Add ability for customers to delete own attachments through portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Existing Behavior

      Currently a JIRA Service Desk customer is able to add attachments through the portal but there is no option to delete attachments through the portal.

      As an administrator I would like to give my customers the ability to delete their own attachments by clicking a link in the customer portal.

      Suggested behavior:

      Add delete attachment link to portal next to attachment name or provide some interface to manage attachments through customer portal.

      Workaround:

      Customers do have the permission to delete attachments and are able to do so. There is no link available, the customer would need to generate their own delete attachment link.

      • The permission comes from having "Service Desk Customer - Portal Access" listed under "Delete own Attachments" in the permission scheme attached to the project.
      Example:

      In the portal the attachment link is BASE_URL/servicedesk/customershim/secure/attachment/10000/10000_atlassian-bonfire-plugin-2.9.13.jar?fromIssue=10003

      The delete attachment link would be BASE_URL/servicedesk/customershim/secure/DeleteAttachment!default.jspa?id=10003&deleteAttachmentId=10000&from=issue

          Form Name

            [JSDCLOUD-4361] Add ability for customers to delete own attachments through portal

            Samriddhi Saumya added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4104 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-4104 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team

            Iliyas Ahemad Siddiqui added a comment -

            https://getsupport.atlassian.com/browse/JST-812101

            Iliyas Ahemad Siddiqui added a comment - https://getsupport.atlassian.com/browse/JST-812101

            Rynn Schimmoller added a comment -

            +1

            Rynn Schimmoller added a comment - +1

            Piyush Wason added a comment -

            This is a TOP Priority as of now. We need the customers to be able delete their own attachments.

            Piyush Wason added a comment - This is a TOP Priority as of now. We need the customers to be able delete their own attachments.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              25 Vote for this issue
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: