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  1. Jira Service Management Cloud
  2. JSDCLOUD-4104

Organise Attachments in Customer Portal and ability for customers to delete own attachments

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, attachments in the customer portal are contained within customer comments, but are not organised in any way. As an administrator, I believe it would be useful to keep all attachments in a section of the customer issues, that way all of them are contained in one central location and more organised.

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            [JSDCLOUD-4104] Organise Attachments in Customer Portal and ability for customers to delete own attachments

            Caroline Curtis added a comment -

            Hi! We have just been asked to provide this to our customers today... is there any update on whether this enhancement will be progressed please?

            Caroline Curtis added a comment - Hi! We have just been asked to provide this to our customers today... is there any update on whether this enhancement will be progressed please?

            Daniel Cabaco added a comment -

            I'd like to add that it is for this kind of portal setup not very helpful to show attachments as images as they take a lot of space on the screen, especially when adding several attachments and comments over time this becomes anoying.

            but maybe, as a short term improvement, you could make it a choice to the admin that attachments are shown in portal only as linked document and not image previews or , if admin wants to enable, make the impage preview active?

            and would be great if we do not ahve to wait for another 3 years ... I see even no comment from Atlassian support.. has ever an Attlassian guy looked into this case? I dont find any signs for that...

            Daniel Cabaco added a comment - I'd like to add that it is for this kind of portal setup not very helpful to show attachments as images as they take a lot of space on the screen, especially when adding several attachments and comments over time this becomes anoying. but maybe, as a short term improvement, you could make it a choice to the admin that attachments are shown in portal only as linked document and not image previews or , if admin wants to enable, make the impage preview active? and would be great if we do not ahve to wait for another 3 years ... I see even no comment from Atlassian support.. has ever an Attlassian guy looked into this case? I dont find any signs for that...

            Rolandas Šustikas added a comment -

            Hi,

            This ticket still open. This year there will be two hree years when this ticket was created.

            What about your plans regarding that?

            similar ticket was created tree years a go https://jira.atlassian.com/browse/JSDCLOUD-2362

            Rolandas Šustikas added a comment - Hi, This ticket still open. This year there will be two hree years when this ticket was created. What about your plans regarding that? similar ticket was created tree years a go https://jira.atlassian.com/browse/JSDCLOUD-2362

              Unassigned Unassigned
              efranklin Eric Franklin (Inactive)
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                Created:
                Updated: