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Bug
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Resolution: Fixed
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Low
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Severity 3 - Minor
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0
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NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
It is only possible to add an attachment to an issue in the Description field via drag&drop. It is still not possible to add an attachment with a comment or via the Attechments-Section that the customer can see / access.
We have seen the issue JSD-610 and followed the description where it's said:
_"You can add files and images to any issue in your service desk project. When working on an issue, simply drag and drop a file onto the issue, or select More > Attach files. You will then have the option to add a comment with more information about the attachment, and then share the file and comment with your customer or with your internal team only.
When adding or editing a comment, you can also select to add attachments. In this case, you'll see wiki markup added to the comment field. As soon as you share your comment, you'll see the file preview."_
So this seems to be a bug as it's said it should work.
- is related to
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- Gathering Impact
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- relates to
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JSDCLOUD-4104 Organise Attachments in Customer Portal and ability for customers to delete own attachments
- Gathering Interest
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- Gathering Interest
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDCLOUD-3301] Service Desk team members to attach customer-visible files to a ticket
Hi Marty,
sure 
1) adding attachment via Comment 01.png --> Result see 02.png, no image or link visable for the customer
2) adding attachment via More --> Attachments 03.png, 04.png --> Result see 05.png, no image or link visable for customer
3) adding attachment via drag & drop function to the Attachments section of the issue 06.png --> Result see 07.png, no image or link visable for the customer
4) adding attachment via edit mode of the issue description and drag & drop to the edit field --> Result see 08.png, the image is shown in the description field
5) adding attachment via edit mode of the issue description and the fuction to add / browse 09.png --> Result see 10.png, the docx file is added as link and can be opende by the customer.
I hope that helps
Kind regards,
Ilona 
Hi Ilona,
can you please attach some screenshots of what you're trying to do, and what you're seeing?
I'm looking for a step-by-step list of actions I can use to try and reproduce what you're seeing.
Thanks,
Marty
Hi everyone,
This is Duy from the Jira Service Management team. This bug is fixed and I confirmed the functionality to be working as expected.
Sincerely,
Duy