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  1. Jira Service Management Cloud
  2. JSDCLOUD-4646

Enable attachments added via Jira issue create to be visible on the portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      I have cloned the Issue JSD-43 because it is still an issue with several clients (see comments of JSD-43). Therefor I hope your product management team revise this suggestion once again and hopefully decide to implement it.

       

      Thanks.

       

       

      Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.

      Workaround

      >> https://confluence.atlassian.com/jirakb/attachments-not-viewable-on-customer-portal-1216970824.html#:~:text=If%20an%20agent%20adds%20an,view%20it%20on%20the%20portal

      When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:

      [^death_star_blueprints.zip]

      For more information why this issue is marked as closed, please refer to this comment.

              a620038e6229 Jehan Gonsalkorale
              60a42e8b1a22 Thomas Konrath
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                Created:
                Updated: