Hi Team, 

In Jira, for JSM projects whenever an issue is created and an an attachment is added from the issue view into the attachment tab, it is not visible on the customer portal.

The attachment field is presence in the request type and screen.

Workaround:

That's the intended behavior in Jira I presume. When we add only an attachment and select "Reply to customer", it will automatically add the attachment as a comment and the customer will be able to see it in the portal.

When we select "Add to issue only" the attachment will be visible internally and then if the agent wants the customer to see it, it's necessary to add a new comment with the attachment.

On the customer portal, the field "Attachments" is not visible, that's why it's necessary to add in the comments.

Customers would suggest to revamp this behaviour and there should be a dedicated section for attchments in the customer portal.