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Suggestion
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Resolution: Answered
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None
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.
Workaround
When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:
[^death_star_blueprints.zip]
For more information why this issue is marked as closed, please refer to this comment.
- is duplicated by
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JSDCLOUD-141 Cannot see attachments in Service Desk view
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- Closed
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- is related to
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- Closed
- is superseded by
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- Closed
- was cloned as
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- Gathering Interest
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[JSDCLOUD-43] Attachments within Customer Portal request view
Carine Grascher
added a comment - I agree, this is a big issue, and needs to be resolved. Please reopen this ticket, We should be able to attache spreadsheets or any documents we need to send to the client!
Plus the fact that we can attach documents which clients cannot see/access is confusing for everyone.
Thanks
Carine Grascher
added a comment - I agree, this is a big issue, and needs to be resolved. Please reopen this ticket, We should be able to attache spreadsheets or any documents we need to send to the client!
Plus the fact that we can attach documents which clients cannot see/access is confusing for everyone.
Thanks Seeing the same issue, does not appear to be resolved Change to wiki renderer solved it for me
Bernhard Opetnik
added a comment - The same applies for us there is no interaction possible with our internal customers. Is there any update? Thx
Bernhard Opetnik
added a comment - The same applies for us there is no interaction possible with our internal customers. Is there any update? Thx Why this suggestion is closed? We can't interact with our Customers becuase they don't see any attachments.
For me this is a BUG, and very important.
Could you respond?
Kati Taskinen
added a comment - I just came across this too after customer informed they could not open the Excel attachment. This is basic SD functionality. Any update on this? Is this fixed in some other issue or why is this one closed?
Kati Taskinen
added a comment - I just came across this too after customer informed they could not open the Excel attachment. This is basic SD functionality. Any update on this? Is this fixed in some other issue or why is this one closed? 
B Perko
added a comment - This is a big issue. We are a helpdesk and we send attachments of images all the time. Now we have to either put the image attachment in a word document (which the word link works btw), or email the person separately to give them the attachment, which defeats the purpose of having a service desk tool. This is by design? Seriously??? I can't even see the image attachments we make in comments as part of the portal page. Please fix this ASAP.
B Perko
added a comment - This is a big issue. We are a helpdesk and we send attachments of images all the time. Now we have to either put the image attachment in a word document (which the word link works btw), or email the person separately to give them the attachment, which defeats the purpose of having a service desk tool. This is by design? Seriously??? I can't even see the image attachments we make in comments as part of the portal page. Please fix this ASAP. This should be basic functionality. I am also asking for this to be reopened and fixed. This isn't some free software, I pay for this.
copy the link of the attachment and past it on the comment field. Customer can view the link and download them.
Only came across this after the client started complaining. It's nuts that I can't share screenshots with the customers.
Not sure why this is closed, this is a big miss. Other enterprise ticketing systems allow attachments. Is someone taking a look for a real resolution and not a work around?