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Suggestion
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Resolution: Answered
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None
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Attachment can be visible within Customer Portal only if it was attached during ticket creation, comment / add attachment functionality by a client, or attached and then added to comment via a wiki markup link by an agent. It would be nice if I could mark my attachments in JIRA issue view to be displayed on Customer Portal Request view.
Workaround
When adding comments to an issue that will be viewed through a Customer Portal, ensure they're added as part of the comment as per https://jira.atlassian.com/secure/WikiRendererHelpAction.jspa?section=attachments, for example:
[^death_star_blueprints.zip]
For more information why this issue is marked as closed, please refer to this comment.
- is duplicated by
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JSDSERVER-141 Cannot see attachments in Service Desk view
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- Closed
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- is superseded by
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- Closed
- relates to
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- Closed
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- Closed
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DESK-2081 Failed to load
- was cloned as
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- Gathering Interest
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[JSDSERVER-43] Attachments within Customer Portal request view
Hi @Najib,
I've had the same problem for months when eventually I found the reason for this:
As Admin go to Issues > Fields > Field Configurations
Choose the field configuration related to the project that you are having a problem with, Find the Comment field. Change the renderer from to [Default Text Renderer] to [Wiki Style Renderer] . This made my attachments show as URL or proper images within the comments.
Why do we need to use another add-on that you have to pay for so that customers / users can see the attachment embedded in a comment? Our users cannot see the attachment in Customer Portal or the notification email. Seems pretty odd given that attachments are important for support diagnostics and resolution.
We use Extension for Jira Service Desk to display attachments on the customer portal. Note, they have to be shared via comments for them to show up in the portal.
Najib Zakaria
added a comment - If we attach a attachment to a incident it's not visible in the customer view.
Only text for example: [^Test logs.zip] (6.63 MB) but no attachment visible..
Can somebody help with this?
Najib Zakaria
added a comment - If we attach a attachment to a incident it's not visible in the customer view.
Only text for example: [^Test logs.zip] (6.63 MB) but no attachment visible..
Can somebody help with this?
if I use Jira misc extensions and enable show attachments on the customer portal I can see attachments. however the attachment has to be embedded as a comment for it to be visible.
if I use Jira misc extensions and enable show attachments on the customer portal I can see attachments. however the attachment has to be embedded as a comment for it to be visible.
Still having the same problem (in portal view ) in Service Desk 3.12.2.
Is it possible for external-facing customers (Customer Portal) to view all attachments in a ticket in one consolidated area, i.e., "Attachments" field?