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  1. Jira Service Management Data Center
  2. JSDSERVER-338

Unable to attach word documents in a way that makes it visible on the customer portal

XMLWordPrintable

      Using the exclamation mark wiki syntax for embedding attachments in a comment does not work for all file types.

      We need a way for the service desk team member to be able to attach any file and choose to make it visible to the customer by embedding it in a comment.

      As mentioned in the comments, this is actually not a bug.

      The correct way to attach a non-image file in wiki markup is to use:

      [^worddocname.doc]

            [JSDSERVER-338] Unable to attach word documents in a way that makes it visible on the customer portal

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304911 ] New: JAC Bug Workflow v3 [ 3125531 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058829 ] New: JSD Bug Workflow v5 - TEMP [ 2304911 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056191 ] New: JSD Bug Workflow v5 [ 2058829 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955660 ] New: JSD Bug Workflow v5 - TEMP [ 2056191 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615396 ] New: JSD Bug Workflow v5 [ 1955660 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: triaged New: affects-server triaged
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602028 ] New: JSD Bug Workflow v4 [ 1615396 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398163 ] New: JSD Bug Workflow v2 [ 1602028 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 624044 ] New: JSD Bug Workflow [ 1398163 ]
            Sam Caldwell (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 95740 ] New: This issue links to "Page (Extranet)" [ 95740 ]

              Unassigned Unassigned
              shamid@atlassian.com shihab
              Affected customers:
              8 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: