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  1. Jira Service Management Cloud
  2. JSDCLOUD-610

Make it easier for Service Desk team members to attach customer-visible files to a ticket

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      If a service desk team member wants to make an attachment customer-visible, they must link to the underlying attachment using a wiki-markup syntax in the comment, eg:

      !image.jpg!

      It should be obvious for service desk team members how to make an attachment customer-visible / it should be easy for service desk team members to embed attachments without understanding the details of how wiki markup.

              llu lingbo (Inactive)
              shamid@atlassian.com shihab
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