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  1. Jira Service Management Cloud
  2. JSDCLOUD-2362

Attachments in Customer Portal visible at the sidebar

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be nice if all the attachments of an Issue are displayed at the sidebar in the Customer Portal, maybe as a list. So the customer would be able to see quickly all the attachments. It would also be good if he has the possibility to download all the attachments as a zip-file.

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          is related to

          Suggestion - JSDCLOUD-1692 We need to allow our Service Desk users to see the attachments or screenshots, our Service Desk agents attach to cases

          • Closed

          Suggestion - JSDSERVER-2362 Attachments in Customer Portal visible at the sidebar

          • Gathering Interest
          relates to

          Suggestion - JSDCLOUD-610 Make it easier for Service Desk team members to attach customer-visible files to a ticket

          • Closed

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              d0d1ba410583 Sushant Koshy
              14882172d75c Michael Hönes
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                Created:
                Updated: