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  1. Jira Service Management Cloud
  2. JSDCLOUD-1692

We need to allow our Service Desk users to see the attachments or screenshots, our Service Desk agents attach to cases

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of Main FR: https://jira.atlassian.com/browse/JSDCLOUD-2362 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Our users are used to communicate using email and attached screenshots, and it is very difficult to change this. Consequently, it is very important for our company to have this function implemented in the future.

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          is related to

          Suggestion - JSDSERVER-1692 We need to allow our Service Desk users to see the attachments or screenshots, our Service Desk agents attach to cases

          • Closed
          relates to

          Suggestion - JSDCLOUD-2362 Attachments in Customer Portal visible at the sidebar

          • Not Being Considered

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              Unassigned Unassigned
              aa37ff0e06e3 Cristina Drugan
              Votes:
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              6 Start watching this issue

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